Shipping Policy

Effective Date:

Heal with Amritha is an online counselling service provider. As we offer virtual psychological counselling and therapy sessions, there are no physical goods, products, or materials that require shipping or physical delivery.

This policy outlines how our services are delivered digitally and what you can expect after booking a session with us.

1. Nature of Service Delivery

All counselling sessions at Heal with Amritha are conducted entirely online through secure digital platforms. Our services include:

  • Individual therapy sessions
  • Safe space listening sessions
  • Group therapy sessions (when available)
  • Support group sessions (when available)
  • Specialized programs and workshops

All sessions are delivered virtually via Google Meet, ensuring convenience, privacy, and accessibility from anywhere.

2. Service Delivery Process

Upon successful booking and payment confirmation, the following delivery process applies:

Step 1: Booking Confirmation

Once you complete your booking through our website and payment is successfully processed via Razorpay, you will receive an automated confirmation email containing:

  • Booking reference number
  • Date and time of your scheduled session
  • Service type booked
  • Payment receipt

Step 2: Session Link Delivery

The Google Meet link for your session will be shared with you via:

  • Email: Sent to the email address provided during booking
  • WhatsApp: Sent to the mobile number provided during booking (if opted in)

The session link is typically sent 24 hours before your scheduled appointment, with a reminder sent 1 hour before the session starts.

Step 3: Accessing Your Session

On the scheduled date and time, simply click the Google Meet link provided to join your session. No additional downloads or installations are required if you're using a modern web browser.

3. Delivery Timelines

Since our services are digital, delivery timelines are as follows:

  • Booking Confirmation: Immediate (within 5 minutes of successful payment)
  • Session Link: 24 hours before scheduled appointment
  • Session Reminder: 1 hour before scheduled appointment
  • Service Delivery: At the exact date and time of your booking

There is no physical shipping or delivery involved in our services.

4. Important Information for Service Access

Contact Details Accuracy

Please ensure that you provide accurate and active contact details (email address and phone number) during booking. We cannot be held responsible if you do not receive session links due to:

  • Incorrect email address or phone number provided
  • Email going to spam/junk folder (please check these folders)
  • Inactive or blocked phone number

Technical Requirements

To ensure smooth delivery and access to our services, please ensure you have:

  • A stable internet connection
  • A device with camera and microphone (computer, laptop, tablet, or smartphone)
  • Updated web browser or Google Meet app
  • A quiet, private space for your session

5. Non-Delivery or Delays

If You Don't Receive Your Session Link

If you have not received your session link within 24 hours of your scheduled appointment, please:

  • Check your email spam/junk folder
  • Check your WhatsApp messages (if you provided your number)
  • Contact us immediately at support@healwithamritha.com or call/WhatsApp +91-7899897655

We will resend the link promptly to ensure you can attend your session.

Technical Issues During Session

In the rare event of technical difficulties on our end that prevent service delivery, we will:

  • Attempt to resolve the issue immediately
  • Reschedule your session at no additional cost
  • Offer a full refund if rescheduling is not suitable

6. Service Cancellation by Heal with Amritha

In the rare circumstance that we need to cancel a scheduled session due to therapist unavailability, emergency, or technical issues beyond our control, we will:

  • Notify you as soon as possible via email and phone
  • Offer you the option to reschedule at no additional charge
  • Process a full refund if rescheduling is not convenient for you

Refunds in such cases will be processed within 3-5 business days to your original payment method.

7. No Physical Products

Heal with Amritha does not sell, ship, or deliver any physical products, goods, or materials. We are exclusively a digital service provider offering online psychological counselling and therapy services. Therefore, traditional shipping terms such as courier services, delivery charges, packaging, or product returns do not apply to our business.

8. Geographic Availability

Our online counselling services can be accessed from anywhere in the world, provided you have a stable internet connection. There are no geographic restrictions or additional delivery charges based on location.

Sessions are offered in English, Tamil, Hindi, and Kannada to ensure accessibility for diverse clients.

9. Contact for Assistance

If you have any questions about service delivery or need assistance accessing your session, please reach out to us:

E-mail: support@healwithamritha.com

WhatsApp or call: +91-7899897655

Our support team is available to help ensure smooth access to your counselling sessions.

10. Policy Updates

We reserve the right to update this Shipping and Delivery Policy as needed to reflect changes in our service delivery methods or business practices. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.